Return & Refund Policy
We want you to love what you’ve ordered from cosysleepwear.com. If you are not completely satisfied with your purchase, you may return eligible items for a refund or store credit as outlined in this policy.
Returns & Store Credit
We accept returns on most new, unused items in their original packaging within a specified number of days from delivery. Items must be in resalable condition.
To initiate a return, please visit our Return Portal and follow the instructions. You will need your order number and email address. Once your return is received and inspected, we will notify you and issue a store credit to your account or process a refund to your original payment method.
Please note that return shipping costs are the responsibility of the customer, and refunds exclude original shipping charges. Store credit does not expire.
Non-Returnable Items & Exceptions
For health, safety, and hygiene reasons, the following items are final sale and cannot be returned:
- Bed Linen (e.g., duvet covers, flat sheets, fitted sheets, pillowcases)
- Mattress Protectors and Toppers
- Any item not in its original condition (used, washed, damaged, or missing tags)
- Items purchased during a final sale or promotional event
Damaged, Defective, or Incorrect Items
We take great care in packing your orders. If you receive an item that is damaged, defective, or incorrect, please contact our Customer Care team immediately. We will arrange for a replacement or a full refund, including any shipping costs, and provide a prepaid return label if needed.
Refunds
After we receive your return, please allow several business days for processing. Once processed, refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer’s policies. Store credit is issued immediately upon return approval.
Exchanges
We do not offer direct exchanges. To swap an item, please return the original item for store credit and place a new order on our website.
International Orders
Different return policies or procedures may apply to orders shipped outside our primary region. Please contact Customer Care for assistance with international returns.
Our Commitment
Your satisfaction is our priority. Our team is here to help guide you through the return process if you have any questions not addressed here.