At cosysleepwear.com, we are dedicated to ensuring your order arrives with care and efficiency. Our goal is to provide a smooth and reliable delivery experience from our doorstep to yours. Please review the following details regarding our shipping procedures and policies.

Processing Time
We require time to carefully prepare your items for shipment. All orders are processed within a standard business timeframe, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your package is on its way. Please allow the full processing period before your order is dispatched.

Shipping Methods & Delivery
We partner with trusted carriers to deliver your orders. The available shipping options and corresponding delivery timelines will be displayed at checkout, based on your location. While we provide estimated delivery windows, please note that transit times may occasionally be affected by factors beyond our control, such as carrier delays or customs procedures for international shipments.

Shipping Destinations
We currently ship to a select list of countries. To confirm whether we deliver to your region, please check the list available during the checkout process. If your country is not listed, we are unable to fulfill orders there at this time.

Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on our website.

Shipping Address
To ensure successful delivery, please double-check that your shipping address is entered completely and accurately at checkout, including any relevant apartment or suite numbers. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make an address change, please contact us immediately, and we will attempt to modify the details if the order has not yet been processed for shipment.

Customs & Import Duties
For orders shipped outside of our primary origin country, please be aware that they may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient, as determined by local regulations. We have no control over these costs and cannot predict what they may be. For more information, we recommend contacting your local customs office.

Returns & Exchanges
If you need to return an item, please visit our dedicated Returns & Exchanges page for full instructions and to initiate the process. Our policy outlines the timeframes, eligible conditions, and steps required.

Contact Us
For any other questions related to shipping not covered here, please reach out to our customer support team through the contact form on our website. We are here to assist you.

Thank you for choosing cosysleepwear.com. We appreciate your business and hope you love your purchase!